Applies to every AI chat subscription bought on a CreatorsAGI storefront (app.creatorsagi.site/<seller>). The seller shown on the storefront is the merchant of record; CreatorsAGI provides the technology platform.

Cancellation Policy

Customers may cancel their subscription at any time before the next renewal date. Cancellation prevents future recurring charges. The customer retains access to the AI chat service through the end of the current paid subscription period.

To cancel, sign in to your account on the seller's storefront (app.creatorsagi.site/<seller>/account) and cancel there, or cancel from the CreatorsAGI access page. Cancellation takes effect immediately; no further payments are taken.

Refund Policy

AI chat access is a digital service provided electronically, activated immediately after a successful payment. Because access is granted right away, subscription payments are generally non-refundable once the billing period has started.

A refund will be issued to the original payment method where:

• the customer was charged after cancelling;
• the customer was charged more than once for the same billing period;
• the AI chat service was unavailable for a material part of the paid period and the seller could not resolve it; or
• a refund is required by applicable law.

Refund requests should be made within 30 days of the charge. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on the card issuer.

How to request a refund or raise a billing issue

Contact the seller first — the seller is the merchant of record and handles refunds for their own storefront. The seller's support email is shown on their storefront, in the "Sold by" section and in the footer.

If you cannot reach the seller, or the charge is disputed, contact CreatorsAGI at support@creatorsagi.site and we will assist. Please include the email address used at checkout and the date and amount of the charge.

Disputes

We ask customers to contact the seller or CreatorsAGI before opening a card dispute — most billing issues are resolved faster directly. Where a dispute is raised, we cooperate fully with the card issuer and provide the payment and service-access records for the account concerned.